Outcomes

Caine Fearn

Managing Director

“GMD have been instrumental in providing valuable insights.  Communication, productivity and efficiency improved across the team.  If your business is looking to build a high performing team I couldn’t recommend these guys highly enough.”

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"Very enjoyable and worthwhile course. Lots of practical tips."

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"In my 20 years in retail this was one of the best sessions I’ve attended!"

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"Everyone will take something away from this training course. It definitely makes you aware of how we appear to the customer. 

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"Paul worked very hard to engage everyone in the room and make the experience an enjoyable and a memorable one."

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"Paul was brilliant. He made the day very meaningful to my work."

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"Gave us insights on what we could change or look at doing differently."

Feedback from face to face & virtual workshop conducted for a large retailer to over 300 customer facing staff

Testimonial

"Paul was great, I challenged what he said and he challenged back. I find this an easy way to learn."

John Sharp

General Manager, Lighthouse Skoda

"I have just completed 3 months of one-to-one virtual coaching with Paul from GMD. I found the course to be engaging, informative and offering continual development. Paul's background in the motor trade and people management enables him to navigate one-to-one training with real life experiences. I would highly recommend.”

Jeremy Smiddy

Vauxhall My Academy Management Training & Aftersales

“I have used GMD People since 2013 when they helped me to design, develop and implement a new management programme for a major automotive brand. They have supported the programme until it was completed at the end of 2019. GMD People provided a significant number of very professional associates, extremely competent in management models and skill sets, well versed in providing training courses, workshops and assessment courses”

Peter D

Vauxhall Aftersales Manager

Peter had a workload issue at one of his sites and participated in one of our leadership development workshops.  He put in place key actions to reallocate the work and as a result they are now 107% ahead of budget.  In addition, as a management team they have agreed the Aftersales Manager would relocate to continue the support process. 

Thomas Pauli

The Retail Peformance Company

"The Aftersales Service Programme conducted by Paul was the most successful Customer Satisfaction Programme we had in the year.  I can definitely recommend him as a coach"

Management Programmes

Testimonials

Highly informative and good fun. Kept me interested all day (even after lunch!)

Management Programmes

Testimonials

Extremely well presented. Good to move around and not sit and watch a power point slides.

Management Programmes

Testimonials

Good, well thought out course content, relevant and well-paced.

Management Programmes

Testimonials

Friendly, clear, and helpful.

Management Programmes

Testimonials

Fantastic course, informative and professionally researched.

Management Programmes

Testimonials

Another fantastic day.

Management Programmes

Testimonials

I feel that I am now more equipped to hold regular team meetings, do not feel out of my comfort zone anymore.

Management Programmes

Testimonials

A great trainer really listened to issues and passed on her wealth of knowledge.

Management Programmes

Testimonials

It has given me insight on how to be a better supervisor, feel very motivated.

Management Programmes

Testimonials

This has really helped with my confidence, cannot wait for the next one.

Management Programmes

Testimonials

This was a well thought out and enjoyable experience, has made me feel super confident.

Management Programmes

Testimonials

Good course, friendly and relaxed environment.

Management Programmes

Testimonials

The team building exercise was very enjoyable

Management Programmes

Testimonials

Several great ideas discussed over two days - I plan on taking back to the Retailer. 

Management Programmes

Testimonials

Good couple of days to take back to the dealership and share with my team

Management Programmes

Testimonials

All informative and beneficial to my job role.

Leadership Programmes

Testimonials

Enjoyed the fact that is was interactive.

Leadership Programmes

Testimonials

“Thank You” for a course that will stay with me for a long time.

Leadership Programmes

Testimonials

Just could not have been better.

Leadership Programmes

Testimonials

The use of actors was great. Not just standard role play.

Leadership Programmes

Testimonials

Great knowledge passed on by a great trainer.

Leadership Programmes

Testimonials

Engaging, friendly and approachable.

Leadership Programmes

Testimonials

Good knowledge and very informative – super experience.

Leadership Programmes

Testimonials

Thanks for a great day, with plenty of knowledge to take away.

Leadership Programmes

Testimonials

Overall, excellent.  Always helps on the course when the people know what they are talking about and have done it

Leadership Programmes

Testimonials

The course has been really beneficial to me and the business. Paul has given great advice

Leadership Programmes

Testimonials

At first appears too much however once into the programme you soon realise that the focus and push make you keep an open mind so it is actually required

Leadership Programmes

Testimonials

The activity was a great idea - really enjoyed it

Leadership Programmes

Testimonials

Really enjoyed the course, the team building exercise was brilliant

Leadership Programmes

Testimonials

I would be interested in future courses of this type for my future managers to attend

Leadership Programmes

Testimonials

Analysis of case studies was useful

Leadership Programmes

Testimonials

The subject was covered in a fun way. Allows us to deviate in the way that works for our individual circumstances

 

Behaviour Workshops

Testimonials

Really good training day. Very interactive and now I feel a lot more confident.

Behaviour Workshops

Testimonials

A 10/10 day

Behaviour Workshops

Testimonials

Very upbeat and informative meeting, lots of ideas and guidance on how to handle different topics.

Behaviour Workshops

Testimonials

Picked up some good behavioural traits.

Behaviour Workshops

Testimonials

Relaxed atmosphere, a hugely worthwhile day.

Behaviour Workshops

Testimonials

Trainers were brilliant, loved the day.

Behaviour Workshops

Testimonials

Great guidance given, very refreshing day.

Behaviour Workshops

Testimonials

Who would have thought a virtual workshop could be so much fun.

Behaviour Workshops

Testimonials

Felt nervous about a virtual workshop but it worked so well, a very professional day.

Behaviour Workshops

Testimonials

A very free flowing virtual workshop just felt we were all in one room together.

Behaviour Workshops

Testimonials

Went so quickly and did not feel my mind wandering on the virtual workshop morning.

 

.

Coaching Programmes

Testimonials

If you are looking for some awesome, knowledgeable people to work with, these are the guys I highly recommend. Their friendliness and result-driven approach is what I love about them.

Coaching Programmes

Testimonials

"Thank you so much for sharing the feedback from the Development Centre – it has helped me better understand how I can improve my performance into my daily role as TPS Centre Manager"

Coaching Programmes

Testimonials

Paul is open to being flexible to our 1:1 coaching sessions allowing me to develop and discuss the areas that are relevant to me

Coaching Programmes

Testimonials

Coaching has helped keep me on track with my actions. This means that I am getting things done and it is making a difference in my business

Coaching Programmes

Testimonials

The follow up telephone calls and coaching was very helpful, it allowed me to keep focus on the action plans between modules, particularly during the busy periods

Coaching Programmes

Testimonials

The way the module was delivered was an effective way for me to learn about this subject matter

Our Clients

Identify

|

Challenge

|

Transform