One of the common concerns we hear when working with managers and leaders in our sector, is the challenge to attract good quality staff for most jobs – and then retain them. Certainly, over the last ten years or so, it has become harder to fill vacant positions for most roles in a typical retail motor business. The industry average annual attrition rate is still between 35 – 40%.
We will likely see the baby boomers retire over the next five to ten years compounding the problem so it is imperative that everything is done to retain and continually develop the workforce.
So, here are our 9 top tips to consider to help you retain your staff:
- Induct new recruits properly so they become effective as quickly as possible
- Reward and empower them – allow your staff to achieve, and have their achievements recognised
- Ensure a healthy team environment and good working atmosphere
- Offer them career growth and flexibility
- Ensure they are properly trained and have regular personal development planning meetings
- Ask what staff would like from you as an employer – this can be done via staff surveys or by working groups
- Ensure they have a great physical working conditions
- Carry out exit interviews for those that do leave – are there any patterns?
- Most of all communicate with them regularly – and remember to say ‘thank you’ for a job well done!
Have a tenth or even 11th tip then please let us know: info@gmdpeople.com
