Posts Tagged ‘Automotive Industry’
Can using Emotional Intelligence help to meet our Customers’ needs?
With a financial year-end looming for many of us, especially in the Automotive industry, a solid and productive finish is the aim of the game. For those in customer-facing roles, being able to understand the customer is a key driver when it comes to securing the all-important deal while still ensuring that the customer experience…
Read MorePlan to Get Better
As we take a deep breath and reflect on the September market and indeed our performance in the last quarter, it will be the same for many athletes who have competed in the world championships in Doha. I also enjoy my athletics both as a coach for the local team and as a competitor who…
Read MoreEmotional Intelligence in Customer-facing Roles
The Oxford English Dictionary defines Emotional Intelligence (or EQ) as “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” But what exactly does this mean in the workplace? Qualifications and experience count for a lot when it comes down to your suitability for your chosen…
Read MoreBig News at GMD
GMD People Limited was incorporated in January 2001 by Nigel and Michelle Banister. Since then, the business has successfully worked with various organisations in the automotive sector to develop its management and leadership capabilities. GMD has also achieved success in the Public and Charitable sectors too, supporting management development and recruitment activities. Long-term relationships have…
Read MoreOur Third Year at AM Live – 2nd Year at the NEC
GMD People Launch New Survey at Automotive Management Live
Following on from last year’s extensive research, which highlighted a demand for support to fill the significant gap in knowledge among the managers interviewed, around change and change management, we are launching the next part of our research study, which will be delving deeper into the need and requirements for change in the automotive industry.
Read MoreClosing the Gender Gap in the Automotive Industry
The automotive industry’s trade body, the Institute of the Motor Industry (IMI), is headed up by a woman, Lesley Woolley. And as an organisation, the IMI has a 70% female to male split.
Read MoreHow do we Make the Automotive Industry Appeal to Generation Z?
In the battle for talent in the automotive industry, the new generation of young people who are about to come into the workforce – Generation Z – will be crucial.
Read MoreRecruiting the Talent of Today for The Challenges of Tomorrow
There’s no doubt that the automotive industry has a period of rapid change ahead of it. A recent report from McKinsey states that the sector must ‘prepare for uncertainty.’ It goes on to state that ‘success in 2030 will require automotive players to shift to a continuous process of anticipating new market trends, exploring alternatives and…
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